Amazon CEO Says Generative AI Will Reduce Total Corporate Workforce
Amazon CEO Andy Jassy highlighted the company's use of Generative AI in a recent blog post. Jassy emphasized the transformational impact of technologies like Generative AI on customers and businesses. He mentioned Alexa+ as an advanced personal assistant offering intelligent solutions to millions of users worldwide. Jassy also discussed Amazon's significant investment in AI, surpassing its competitors. The AI-driven transformation may lead to changes in the corporate workforce.
Amazon.Com Inc AMZN chief Andy Jassy in a blog post on Tuesday, highlighted the company’s extensive leveraging of Generative AI to drive value. Technologies like Generative AI are rare and come about once-in-a-lifetime, completely transforming possibilities for customers and businesses, Jassy said, justifying its aggressive investment.
Amazon's Advanced Technologies
He stated that Alexa+, the company’s advanced Alexa personal assistant, is the first personal assistant that can take significant actions for customers while providing intelligent answers to virtually any question, citing its tens of millions of customers worldwide.
AI Investment Strategy
Jassy stated that this AI-driven transformation might reduce the corporate workforce in the coming years due to increased efficiency. He recommended being curious about AI and educating yourself by attending workshops and training.
Impact of Gen AI
He highlighted the huge impact of Gen AI and said that nearly half a million selling partners are using these services, and the listings they are creating are measurably better. Jassy wrote about how the company transformed advertising with AI, helping brands plan, onboard, create, and optimize campaigns. He said over 50,000 advertisers used these capabilities in the first quarter alone.
AI Integration in Amazon Services
Jassy highlighted Generative AI’s crucial role within Amazon Web Services (AWS) for developers and in optimizing internal functions such as fulfillment and customer service. He also pointed to the development of AI agents to automate tasks and accelerate innovation. Amazon also restructured its Customer Service Chatbot with GenAI and assembled more intelligent and compelling product detail pages by leveraging GenAI.
Future of AI at Amazon
Jassy underscored Amazon’s substantial investment in AI, expressing a firm belief in its capacity to alter work and daily life profoundly. He envisions a future where AI agents become ubiquitous, dramatically expanding the scope and pace of innovation for consumers. He said Amazon has over 1,000 Generative AI services and applications in progress or built, which is a small fraction of what it will ultimately build.
Capital Investment in AI
Earlier, Jassy highlighted the need for substantial capital to secure AI chips and build data centers, reiterating the need for large capital investments during the current period of “high demand” in order to remain competitive in the rapidly changing AI landscape.
Price Action: AMZN stock is down 0.57% at $214.86 at the last check on Tuesday. Read Next: Amazon To Launch AI Reasoning Model In June, Reinforcing AWS’s AI Dominance
Photo via Shutterstock Stock Score Locked: Want to See it? Benzinga Rankings give you vital metrics on any stock – anytime. © 2025 Benzinga.com. Benzinga does not provide investment advice. All rights reserved.