How AI-Powered Technology Is Fueling Small Business Growth
They must ensure their operations can withstand unexpected disruptions and crises. This involves implementing flexible and scalable continuity plans that can adapt to various scenarios. By doing so, businesses can enhance their resilience and maintain operational efficiency. It is crucial for SMBs to prioritize business continuity to safeguard their long-term success.
Artificial Intelligence
In today’s dynamic environment, business continuity is no longer a one-size-fits-all concept. Small and medium-sized business (SMB) owners are under increasing pressure to adopt innovative strategies that ensure not only sustainability but scalable growth of their enterprises. One of the most transformative tools now available to them? Artificial intelligence (AI).
According to a recent Prosper Insights & Analytics survey, nearly 30% of consumers already use generative AI, while another 18.8% say they’re excited to experience it. This early AI adoption and growing popularity is trickling steadily among SMBs and it’s not hard to see why. AI-powered tools offer flexibility, efficiency and insight that were once out of reach for smaller enterprises.
AI Technology Accessibility
The good news is that AI technology is now more accessible, scalable, and tailored to the evolving needs of smaller businesses. I recently had the opportunity to speak with Eric Yu, SVP & GM, WW Commercial Product Center & SMB Segment at Lenovo’s Intelligent Devices Group; he shared valuable insights into the challenges SMBs face today, the trends shaping AI adoption, and how smart integration of AI can drive lasting growth.
Ways AI Powers Small Businesses
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AI Improves Efficiency
AI-enabled devices, such as PCs equipped with tools like Copilot+ or Lenovo AI features such as Lenovo AI Now, are helping users become more productive by optimizing device performance through a blend of local processing and cloud-based AI. These tools continuously learn user behaviors, allowing them to anticipate needs, automate repetitive tasks, and streamline workflows.
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AI Supports Hybrid Work Collaboration
The hybrid work model is here to stay and AI is playing a crucial role in making it seamless. AI-powered collaboration tools improve communication across dispersed teams, helping bridge the gap between in-office and remote work.
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AI Futureproofs Your Business with Robust Security
Cybersecurity is a major concern for SMBs, especially those operating without dedicated IT staff. AI can significantly bolster security strategies by providing real-time threat detection, alerting teams to potential issues, enabling rapid response to vulnerabilities, and in turn, reducing downtime.
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Personalizes the Customer Experience
AI makes it easier than ever to understand and engage your customer base. By analyzing customer behavior, preferences, and engagement patterns, AI helps businesses tailor marketing campaigns and communications to individual customers—driving stronger engagement and loyalty.
AI isn’t just reshaping how big enterprises operate; it’s redefining what’s possible for small businesses too. As Yu emphasized, achieving success with AI doesn’t always require a massive investment or a full-blown transformation. For SMBs looking to stay competitive, resilient, and forward-thinking, now is the time to embrace AI as a strategic partner for smarter growth.